|
Service
Request
Links
About the bison  |
|
CURRENT
SPECIALS
Refer a new client and receive one half-hour
of free
service. When a new client referred by you contacts and uses CPH
Solutions to provide support, you will receive a free half-hour of
service on your next visit from CPH Solutions.
With
the purchase of an Apple Macintosh computer from the Apple Store link
below you will receive a free half-hour of service
from CPH Solutions. Validation of purchase from the following link is
required.
See the fine
print for specifics on billing and terms.
| RATE SCHEDULE |
| Standard Rate: |
$75/hr,
plus one-way travel time to your location from Downtown St Paul office |
|
| Phone / iChat / Remote Access Support Rate: |
$20/quarter-hour
($80/hr, billed in 15 minute increments) |
|
Non-Profit
Organization Rate: |
$70/hr,
plus one-way travel time to your location from downtown St. Paul office |
|
| Pre-Purchased Time Block
Rates: |
You
can purchase a block of hours and use them when you need them. CPH
Solutions will let you know when you’re nearly out of hours. BONUS: travel time charge is waived. Download Service
Agreement. |
|
10
hour block
|
$70/hr
($700 = 10 hrs x $70), no travel time charge in Twin Cities
|
|
20
hour block
|
$65/hr
($1300 = 20 hrs x $65), no travel time charge in Twin Cities
|
|
40
hour block
|
$60/hr
($2400 = 40 hrs x $60), no travel time charge in Twin Cities
|
Top
The
Fine Print
Payment
is required at completion of service, or due upon receipt of invoice. A
job ticket / invoice will be
provided that includes a description of the service provided, hours of
work performed, the rate(s) and a total amount. All service performed
by CPH Solutions is guaranteed 30 days from date of service. Special
terms other than due
upon receipt will be considered by offsetting rate; obtain
approval from CPH Solutions prior to commitment.
Late fees will be assessed for past due bills.
Billing and availability:
- Minimum
billing time is one hour (phone support is 15 minutes). After first
hour of service, billing is in 15 minute increments.
- Rates
are based upon standard desktop, workstation, server support, system
selection, system migration and other related services (see list of Services Performed),
during normal office hours, 8:00 am – 5:00 pm, Monday through
Friday. Rates double outside these hours, weekends, and on nationally
observed holidays.
- Other
rates may apply for services beyond the standard set of services, and
will be communicated at the time of scheduling and again before work
performance.
- Pre-purchased
block rates are based upon standard service and hours. Services beyond
standard service and hours may require a premium reducing the amount of
hours on balance more quickly; this will be communicated at the time of
scheduling and again before work performance.
- All
work scheduled will be based upon availability.
- Pre-purchased
block hours and client referred time expires one year after the time is
acquired. CPH Solutions will notify the client prior to expiration.
- Payment
methods accepted include: cash, Minnesota bank and personal checks,
VISA and MasterCard (credit cards require 3% handling fee).
- Rates
are subject to change at any time without notice.
- CPH
Solutions does not provide warranty service or free technical support
for third party products. Contact an authorized warranty repair service
or the vendor directly.
|
|
